GV TOOLS AND TARPS is dedicated to our customers. We want to be certain that our customers are pleased with our products and customer service. If you have any questions, please contact us at (918-647-6464) or email kountryb@gmail.com

SHIPPING

Sometimes our shipping calculator is off/quoting high. We charge credits cards manually due to this. We only charge actual shipping cost so your charge might be less on your bill. If you pay with Pay Pal we will refund any overpaid shipping amount. If no shipping comes up we will send you an email with the shipping before we charge your C.C. 

If you have questions about shipping please contact us at kountryb@gmail.com or call us at 918-647-6464

We normally ship within two days as most of our products are here in our warehouse.  If an item is out of stock and we have to order it then you will be notified of the  delay.  Our shipping methods depend on the item purchased. We ship the most reasonable way to your zip.  If your product is being delivered by UPS Ground or Fed Ex, you can expect your product to arrive in 3-5 business days after our 2 day handling time. If it is our peak season then it might take up to 5 days handling time to process your order.  Any questions regarding shipping please feel free to email us.                                           

RETURNS 

ABSOLUTELY NO RETURNS ON OPENED TARPS (UNLESS DEFECTIVE) 

If for some reason you are unhappy with your purchase and need to return it please notify us within 3 days of receiving your item. ITEMS SENT WITH FREE SHIPPING WILL BE REFUNDED THE INVOICE AMOUNT, MINUS ACTUAL POSTAGE COSTS.  Items must be returned in original packaging (or at least a good box) and in the same condition as it was when shipped. We will be happy to refund your purchase price less the original shipping and return shipping (if we sent a label). If you have purchased an item and have just changed your mind there will be a 20% restocking fee as well. 

Disclaimer    

GV Tools and Tarps is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopy frames and kits be secured to the ground with either weight, rope or tie wire. All tarps (covers) should be tightly attached to the canopy frame with a flexible elastic product such as bungee rope or chords that allow for flex. Bungee ties should be checked periodically to ensure tightness. If extreme weather conditions are forecast-ed it is strongly recommended that the canopies tarp is removed until undesirable weather has passed. It is the customer's responsibility to use discretion during periods of inclement weather and in taking the necessary steps to ensure damage is not caused to the canopy or tarp or anything else when these acts of nature are present. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied.


The use of our items  are at your own risk. We are not responsible for damage or injury caused by use of our products. Variables such as weather, natural elements and damage caused by wear and tear as well as, improper installation or neglect are not our responsibility. These are general purpose covers, items and kits and used for endless application types. We cannot nor do we promise that our items will work with every application imaginable.